1. Who this policy applies to
This Privacy Policy applies to visitors and customers of WPMailDesk, including people who use our website, customer account area, checkout, softwares, license services, affiliate pages, documentation, and support channels.
2. Information we may collect
Depending on how you use WPMailDesk, we may collect:
- Account information: name, email address, username, account status, and password-related account records. Passwords are handled by WordPress/WooCommerce authentication and are not displayed to us in readable form.
- Order and billing information: products purchased, order number, billing details, payment status, renewal status, and transaction references supplied by the payment provider.
- License and installation information: license key status, website/domain, plugin version, installation identifier, activation status, plan, usage limits, and related technical data needed to operate licensing.
- Support information: messages, attachments, troubleshooting details, and other information you choose to provide when contacting us.
- Technical and website information: IP address, browser/device information, timestamps, pages visited, security logs, error information, cookies, and similar diagnostic data.
- Marketing preferences: newsletter, product update, or communication preferences when you choose to subscribe.
3. How we use information
We use information to operate the website and customer account, process purchases, deliver digital products, issue and validate licenses, provide support, secure the service, prevent fraud or abuse, maintain records, communicate service or account information, and improve WPMailDesk.
4. Payments
Payments may be processed through third-party payment services integrated with WooCommerce. Payment providers may collect and process payment-card or banking information under their own privacy terms. WPMailDesk does not need to store complete payment-card details when those details are handled directly by the payment provider.
5. Cookies and similar technologies
Our website may use cookies and similar technologies for login sessions, cart and checkout functions, security, preferences, analytics, and other functions necessary to operate the site. You can control many cookies through your browser, although disabling required cookies may prevent account, cart, checkout, or other features from working correctly.
6. When information may be shared
We may share limited information with service providers that help us operate WPMailDesk, such as hosting, payment, email delivery, security, analytics, and customer-support providers. We may also disclose information when reasonably necessary to comply with law, enforce our terms, protect users, investigate abuse, or protect our rights and systems.
We do not state that customer information is sold as a business model. If our practices materially change, this policy should be updated accordingly.
7. License and plugin data
WPMailDesk products may communicate with our licensing infrastructure to validate a license or plan and to obtain information needed for entitlement, limits, updates, or trial status. The exact information may vary by product version and configuration.
8. Data retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including account administration, order and tax records, licensing, support, security, dispute handling, fraud prevention, and legal obligations. Retention periods may differ by record type.
9. Security
We use reasonable administrative and technical measures intended to protect information. No website, hosting environment, email system, or internet transmission can be guaranteed to be completely secure, so absolute security cannot be promised.
10. Your choices and rights
Depending on the laws that apply to you, you may have rights to request access, correction, deletion, restriction, objection, or a copy of certain personal information. Some information may need to be retained for transactions, security, licensing, fraud prevention, or legal compliance.
11. Third-party websites and services
Our website or software may link to or integrate with third-party services. Their handling of information is governed by their own terms and privacy policies, not this policy.
12. Children
WPMailDesk is intended for business and website-administration use and is not directed to children. If you believe a child has provided personal information through the service, contact us so the matter can be reviewed.
13. Changes to this policy
We may update this Privacy Policy as the website, software, legal requirements, or service providers change. The updated version will be posted on this page with a revised date.
14. Contact
For privacy questions or requests, use the WPMailDesk Contact & Support page. Please include enough information for us to identify the relevant account or request without sending passwords or full payment-card details.