Overview
WPMailDesk Premium combines the WordPress email helpdesk, SMTP and IMAP mailbox workflow, automatic email-to-ticket handling, customer contacts, Email Design Studio, delivery logging, WordPress/WooCommerce routing, contact forms, system health and premium administration.
64 WPMailDesk Premium features
Helpdesk, Mailboxes & Ticket Replies
Core customer-email, mailbox and ticket conversation capabilities.
WordPress Email Helpdesk
Part of the WPMailDesk Premium helpdesk and email-delivery workflow.
SMTP Email Sending
Uses the configured SMTP workflow for sending, delivery control, testing or supported routing inside WPMailDesk.
IMAP Inbox Integration
Works with incoming mailbox activity so WPMailDesk can retrieve, synchronize or scan supported messages and replies.
Send and Receive Emails inside WordPress
Part of the WPMailDesk Premium helpdesk and email-delivery workflow.
Automatic Email-to-Ticket Creation
Supports the helpdesk ticket workflow so customer conversations can be organized, reviewed and managed inside WordPress.
Full Ticket Conversation History
Supports the helpdesk ticket workflow so customer conversations can be organized, reviewed and managed inside WordPress.
Reply as Ticket
Supports reply handling or reply intelligence, including matching genuine incoming responses back to the related WPMailDesk conversation or campaign.
Reply as Regular Email
Supports reply handling or reply intelligence, including matching genuine incoming responses back to the related WPMailDesk conversation or campaign.
Multiple Email Addresses
Controls sender, mailbox or routing behavior for supported WordPress, WooCommerce and WPMailDesk email.
Multiple Same-Domain Mailboxes
Controls sender, mailbox or routing behavior for supported WordPress, WooCommerce and WPMailDesk email.
Contacts, Composer & Email Design
Customer records, composing, templates, branding and reusable reply content.
Customer Contact Management
Supports contact, recipient or audience management so the correct people can be selected and managed for the relevant workflow.
Contact Search
Supports contact, recipient or audience management so the correct people can be selected and managed for the relevant workflow.
Customer Email Auto Search
Part of the WPMailDesk Premium helpdesk and email-delivery workflow.
Contact Conversation History
Supports contact, recipient or audience management so the correct people can be selected and managed for the relevant workflow.
HTML Email Composer
Controls the content, design or branding used when WPMailDesk prepares outgoing email.
Email Design Studio
Controls the content, design or branding used when WPMailDesk prepares outgoing email.
Default Email Template
Controls the content, design or branding used when WPMailDesk prepares outgoing email.
Blank Email Template
Controls the content, design or branding used when WPMailDesk prepares outgoing email.
Custom HTML Email Templates
Controls the content, design or branding used when WPMailDesk prepares outgoing email.
Custom Logo in Emails
Controls the content, design or branding used when WPMailDesk prepares outgoing email.
Custom Email Signature
Controls the content, design or branding used when WPMailDesk prepares outgoing email.
Logo Width Controls
Controls the content, design or branding used when WPMailDesk prepares outgoing email.
Signature Width Controls
Controls the content, design or branding used when WPMailDesk prepares outgoing email.
Default Reply Opening
Supports reply handling or reply intelligence, including matching genuine incoming responses back to the related WPMailDesk conversation or campaign.
Searchable Canned Replies
Supports reusable or personalized content so messages can be prepared faster while keeping customer context.
Customer Name Personalization
Supports reusable or personalized content so messages can be prepared faster while keeping customer context.
Automation, Filters & Ticket Control
Acknowledgements, auto-reply filters, priorities, attachments and ticket controls.
Automatic New-Ticket Acknowledgement
Supports the helpdesk ticket workflow so customer conversations can be organized, reviewed and managed inside WordPress.
Sender Auto-Reply Filters
Supports reply handling or reply intelligence, including matching genuine incoming responses back to the related WPMailDesk conversation or campaign.
Domain Auto-Reply Filters
Supports reply handling or reply intelligence, including matching genuine incoming responses back to the related WPMailDesk conversation or campaign.
Subdomain Filter Support
Part of the WPMailDesk Premium helpdesk and email-delivery workflow.
Ticket Priority Management
Supports the helpdesk ticket workflow so customer conversations can be organized, reviewed and managed inside WordPress.
Ignored Priority Option
Supports the helpdesk ticket workflow so customer conversations can be organized, reviewed and managed inside WordPress.
Attachment Management
Supports the helpdesk ticket workflow so customer conversations can be organized, reviewed and managed inside WordPress.
Ticket Delete Controls
Supports the helpdesk ticket workflow so customer conversations can be organized, reviewed and managed inside WordPress.
Inbox Sync, Delivery Logs & Routing
Mailbox synchronization, activity logs and routing of WordPress and WooCommerce email.
Manual Inbox Synchronization
Works with incoming mailbox activity so WPMailDesk can retrieve, synchronize or scan supported messages and replies.
Email Fetch Controls
Part of the WPMailDesk Premium helpdesk and email-delivery workflow.
Configurable Mailbox Cache
Controls sender, mailbox or routing behavior for supported WordPress, WooCommerce and WPMailDesk email.
Email Activity Logs
Provides status, logging, progress or monitoring information so the related WPMailDesk activity can be reviewed.
SMTP Delivery Logs
Uses the configured SMTP workflow for sending, delivery control, testing or supported routing inside WPMailDesk.
WordPress Email Delivery Logs
Provides status, logging, progress or monitoring information so the related WPMailDesk activity can be reviewed.
Route WordPress Emails through WPMailDesk
Controls sender, mailbox or routing behavior for supported WordPress, WooCommerce and WPMailDesk email.
Route WooCommerce Emails through WPMailDesk
Connects WooCommerce customer or marketing data with the WPMailDesk workflow for supported email, audience or campaign operations.
Replace External SMTP Plugins
Uses the configured SMTP workflow for sending, delivery control, testing or supported routing inside WPMailDesk.
System Email Routing
Part of the WPMailDesk Premium helpdesk and email-delivery workflow.
Separate System Email Routes
Controls sender, mailbox or routing behavior for supported WordPress, WooCommerce and WPMailDesk email.
Multiple Sender Addresses
Controls sender, mailbox or routing behavior for supported WordPress, WooCommerce and WPMailDesk email.
Contact Form & Anti-Spam
Contact form, consent and CAPTCHA controls.
Contact Form Shortcode
Supports contact, recipient or audience management so the correct people can be selected and managed for the relevant workflow.
Required Consent Checkbox
Provides contact-form controls for submissions, consent, anti-spam protection or form presentation.
Google reCAPTCHA v2 Support
Provides contact-form controls for submissions, consent, anti-spam protection or form presentation.
Google reCAPTCHA v3 Support
Provides contact-form controls for submissions, consent, anti-spam protection or form presentation.
Math CAPTCHA
Provides contact-form controls for submissions, consent, anti-spam protection or form presentation.
Contact Form Styling
Supports contact, recipient or audience management so the correct people can be selected and managed for the relevant workflow.
System Health, Admin UI & Licensing
Connection health, admin appearance, monitoring, licensing and trial status.
SMTP Connection Status
Uses the configured SMTP workflow for sending, delivery control, testing or supported routing inside WPMailDesk.
IMAP Connection Status
Works with incoming mailbox activity so WPMailDesk can retrieve, synchronize or scan supported messages and replies.
License Status
Provides status, logging, progress or monitoring information so the related WPMailDesk activity can be reviewed.
System Health Dashboard
Provides status, logging, progress or monitoring information so the related WPMailDesk activity can be reviewed.
Premium Admin Dashboard
Provides status, logging, progress or monitoring information so the related WPMailDesk activity can be reviewed.
Multiple Admin Themes
Provides an administrator-facing presentation or settings option for managing the WPMailDesk workspace.
Light and Dark Appearance Options
Provides an administrator-facing presentation or settings option for managing the WPMailDesk workspace.
Premium Settings Interface
Provides an administrator-facing presentation or settings option for managing the WPMailDesk workspace.
Email Delivery Monitoring
Provides status, logging, progress or monitoring information so the related WPMailDesk activity can be reviewed.
Manual License Synchronization
Supports WPMailDesk package entitlement, trial or license status so the installation can reflect the correct plan state.
Automatic Trial Support
Supports WPMailDesk package entitlement, trial or license status so the installation can reflect the correct plan state.
Premium Plan Status Display
Provides status, logging, progress or monitoring information so the related WPMailDesk activity can be reviewed.
Recommended Workflow
- Activate WPMailDesk Premium and confirm the plan, license or trial status shown in the plugin.
- Configure the required SMTP sender and IMAP inbox connection, then confirm both connection-status indicators.
- Add the supported same-domain mailboxes and sender addresses used for support, sales or billing.
- Fetch incoming email and let WPMailDesk create and maintain the related ticket conversation history.
- Use contacts, canned replies, personalization, Email Design Studio and the supported reply modes when responding.
- Review activity and delivery logs, then route supported WordPress and WooCommerce email through WPMailDesk where required.
Important Notes
- Sender and domain auto-reply filters suppress the automatic acknowledgement behavior configured for those matching senders or domains.
- The Ignored priority option is available for conversations that need to remain visible but identifiable in the ticket workflow.
- System email routing and multiple sender addresses should be configured to match the mailboxes actually authorized for the site.
- Contact-form CAPTCHA and consent options should be selected according to the form and compliance requirements of the site.