WWPMailDesk
LoginDownload Plugin
Core Plugin Documentation

WPMailDesk Ticketing System — Complete Documentation

A complete reference for SMTP, IMAP, ticketing, contacts, customer history, branded replies and delivery logs.

Features PageNewsletter DocumentationComplete Suite Documentation

Overview

A complete reference for the current shared inbox, ticketing, SMTP, IMAP, contacts, forms, email design, WooCommerce branding, delivery logging and licensing capabilities.

Current reference: This page documents 96 package features and capabilities from the current WPMailDesk product structure. Trial-only package points are not included in this feature reference.

96 features and capabilities

Feature Reference

1

Shared Email Inbox

Bring business email conversations into one shared WordPress workspace for team handling.

Example: Support and sales messages can be reviewed from the same WPMailDesk inbox instead of separate webmail tabs.
2

Email-to-Ticket Conversion

Convert new incoming customer email into an organized ticket conversation automatically.

Example: A new email to support@example.com can create a ticket that the team can assign, reply to and close.
3

SMTP Email Sending

Use the configured SMTP connection for reliable outbound email delivery and delivery testing.

Example: Send a test or live message through the selected business mailbox and review the resulting delivery status.
4

IMAP Incoming Email Sync

Retrieve incoming mailbox activity through the configured IMAP connection and keep the helpdesk synchronized.

Example: WPMailDesk can fetch a new customer reply and attach it to the relevant conversation in WordPress.
5

Multiple Business Mailboxes

Manage business sending or receiving identities from the WPMailDesk mailbox workflow.

Example: Use support@example.com for support while sales@example.com remains available for sales communication on the same licensed domain.
6

Multiple Same-Domain Email Addresses

Provides multiple same-domain email addresses as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use multiple same-domain email addresses while managing customer email, support tickets or WordPress email delivery.
7

Default Sending Mailbox

Manage business sending or receiving identities from the WPMailDesk mailbox workflow.

Example: Use support@example.com for support while sales@example.com remains available for sales communication on the same licensed domain.
8

Compose New Email

Provides compose new email as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use compose new email while managing customer email, support tickets or WordPress email delivery.
9

Reply Directly From Tickets

Detect and report genuine recipient replies by matching incoming mailbox activity to sent campaign messages.

Example: Use reply directly from tickets to connect an incoming response with the original campaign recipient and related WPMailDesk conversation.
10

HTML Email Replies

Provides html email replies as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use html email replies while managing customer email, support tickets or WordPress email delivery.
11

Plain Email Sending

Provides plain email sending as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use plain email sending while managing customer email, support tickets or WordPress email delivery.
12

Ticket Conversation Threads

Provides ticket conversation threads as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use ticket conversation threads while managing customer email, support tickets or WordPress email delivery.
13

Customer Conversation History

Provides customer conversation history as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use customer conversation history while managing customer email, support tickets or WordPress email delivery.
14

Open Ticket Status

Use the ticket status to keep the support queue organized around the current conversation state.

Example: Move a conversation to Open when that state matches the next action required.
15

Pending Ticket Status

Use the ticket status to keep the support queue organized around the current conversation state.

Example: Move a conversation to Pending when that state matches the next action required.
16

Awaiting Customer Status

Use the ticket status to keep the support queue organized around the current conversation state.

Example: Move a conversation to Awaiting Customer Status when that state matches the next action required.
17

Closed Ticket Status

Use the ticket status to keep the support queue organized around the current conversation state.

Example: Move a conversation to Closed when that state matches the next action required.
18

Unread Ticket Status

Use the ticket status to keep the support queue organized around the current conversation state.

Example: Move a conversation to Unread when that state matches the next action required.
19

Ticket Priority Management

Mark ticket urgency so important conversations can be handled before lower-priority work.

Example: A service outage request can be marked high priority while a general question remains normal priority.
20

Ticket Search

Find the relevant messages, contacts or tickets quickly using the selected search or filtering control.

Example: Use ticket search to narrow a busy inbox to the customer or conversation you need.
21

Inbox Filters

Find the relevant messages, contacts or tickets quickly using the selected search or filtering control.

Example: Use inbox filters to narrow a busy inbox to the customer or conversation you need.
22

Sender Search

Find the relevant messages, contacts or tickets quickly using the selected search or filtering control.

Example: Use sender search to narrow a busy inbox to the customer or conversation you need.
23

Subject Search

Find the relevant messages, contacts or tickets quickly using the selected search or filtering control.

Example: Use subject search to narrow a busy inbox to the customer or conversation you need.
24

Customer Email Search

Find the relevant messages, contacts or tickets quickly using the selected search or filtering control.

Example: Use customer email search to narrow a busy inbox to the customer or conversation you need.
25

Customer Contact Directory

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
26

Automatic Contact Creation

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
27

Customer Name Storage

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
28

Customer Email Storage

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
29

Customer History Lookup

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
30

Contact Suggestions While Composing

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
31

Custom Recipient Entry

Provides custom recipient entry as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use custom recipient entry while managing customer email, support tickets or WordPress email delivery.
32

Canned Replies

Reuse consistent reply content and dynamic customer information without retyping common text.

Example: Insert a saved response and personalize it with the customer name before sending the ticket reply.
33

Searchable Canned Replies

Find the relevant messages, contacts or tickets quickly using the selected search or filtering control.

Example: Use searchable canned replies to narrow a busy inbox to the customer or conversation you need.
34

Customer Name Placeholders in Replies

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
35

Default Reply Opening

Reuse consistent reply content and dynamic customer information without retyping common text.

Example: Insert a saved response and personalize it with the customer name before sending the ticket reply.
36

Automatic New-Ticket Acknowledgement

Control the automatic acknowledgement sent when a qualifying new customer ticket is created.

Example: Send a confirmation for new support tickets while excluding configured senders or domains from automatic responses.
37

Auto-Acknowledgement Exclusion Rules

Control the automatic acknowledgement sent when a qualifying new customer ticket is created.

Example: Send a confirmation for new support tickets while excluding configured senders or domains from automatic responses.
38

Ignore Specific Email Addresses

Exclude configured senders or domains from the normal incoming helpdesk workflow.

Example: Block a monitoring address or unwanted domain so its messages do not create support work.
39

Ignore Specific Domains

Exclude configured senders or domains from the normal incoming helpdesk workflow.

Example: Block a monitoring address or unwanted domain so its messages do not create support work.
40

Hard-Ignore Filtered Senders

Find the relevant messages, contacts or tickets quickly using the selected search or filtering control.

Example: Use hard-ignore filtered senders to narrow a busy inbox to the customer or conversation you need.
41

Contact Form Builder

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
42

WordPress Contact Form Shortcode

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
43

Required Consent Checkbox

Collect customer enquiries through the WPMailDesk form workflow with configurable validation and anti-spam controls.

Example: Publish the contact form shortcode with consent and CAPTCHA enabled so a valid submission creates a support ticket.
44

Google reCAPTCHA Support

Collect customer enquiries through the WPMailDesk form workflow with configurable validation and anti-spam controls.

Example: Publish the contact form shortcode with consent and CAPTCHA enabled so a valid submission creates a support ticket.
45

reCAPTCHA v2 Support

Collect customer enquiries through the WPMailDesk form workflow with configurable validation and anti-spam controls.

Example: Publish the contact form shortcode with consent and CAPTCHA enabled so a valid submission creates a support ticket.
46

reCAPTCHA v3 Support

Collect customer enquiries through the WPMailDesk form workflow with configurable validation and anti-spam controls.

Example: Publish the contact form shortcode with consent and CAPTCHA enabled so a valid submission creates a support ticket.
47

Math CAPTCHA

Collect customer enquiries through the WPMailDesk form workflow with configurable validation and anti-spam controls.

Example: Publish the contact form shortcode with consent and CAPTCHA enabled so a valid submission creates a support ticket.
48

Contact Form Styling

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
49

Contact Form Button Styling

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
50

Contact Form Ticket Creation

Keep customer identity and conversation context available inside WPMailDesk for faster replies.

Example: An agent can open a saved contact and review previous conversations before responding to a new request.
51

Email Design Studio

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
52

Reusable Default Email Template

Provides reusable default email template as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use reusable default email template while managing customer email, support tickets or WordPress email delivery.
53

Email Logo Upload

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
54

Logo Width Control

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
55

Email Signature Text

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
56

Signature Image Upload

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
57

Signature Image Width Control

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
58

Default Email Footer

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
59

Brand Color Controls

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
60

Live Email Preview

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
61

Desktop Email Preview

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
62

Mobile Email Preview

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
63

WooCommerce Email Branding

Apply WPMailDesk delivery or branding while preserving the WooCommerce transactional email content.

Example: An order email can keep its order details while using the configured WPMailDesk brand shell and SMTP route.
64

WooCommerce Email Design Studio Integration

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
65

Preserve WooCommerce Order Content

Apply WPMailDesk delivery or branding while preserving the WooCommerce transactional email content.

Example: An order email can keep its order details while using the configured WPMailDesk brand shell and SMTP route.
66

Preserve WooCommerce Product Details

Apply WPMailDesk delivery or branding while preserving the WooCommerce transactional email content.

Example: An order email can keep its order details while using the configured WPMailDesk brand shell and SMTP route.
67

Preserve WooCommerce Customer Details

Apply WPMailDesk delivery or branding while preserving the WooCommerce transactional email content.

Example: An order email can keep its order details while using the configured WPMailDesk brand shell and SMTP route.
68

Preserve WooCommerce Account Emails

Apply WPMailDesk delivery or branding while preserving the WooCommerce transactional email content.

Example: An order email can keep its order details while using the configured WPMailDesk brand shell and SMTP route.
69

Preserve WooCommerce Emails

Apply WPMailDesk delivery or branding while preserving the WooCommerce transactional email content.

Example: An order email can keep its order details while using the configured WPMailDesk brand shell and SMTP route.
70

Preserve Password Reset Emails

Provides preserve password reset emails as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use preserve password reset emails while managing customer email, support tickets or WordPress email delivery.
71

WordPress wp_mail() SMTP Routing

Use the configured SMTP connection for reliable outbound email delivery and delivery testing.

Example: Send a test or live message through the selected business mailbox and review the resulting delivery status.
72

WooCommerce SMTP Routing

Use the configured SMTP connection for reliable outbound email delivery and delivery testing.

Example: Send a test or live message through the selected business mailbox and review the resulting delivery status.
73

WordPress System Email Routing

Provides wordpress system email routing as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use wordpress system email routing while managing customer email, support tickets or WordPress email delivery.
74

Delivery Logs

Track outgoing email results so administrators can confirm successful delivery or investigate failures.

Example: Open the delivery log to inspect an SMTP error and retry a failed message after correcting the connection issue.
75

Successful Email Logs

Track outgoing email results so administrators can confirm successful delivery or investigate failures.

Example: Open the delivery log to inspect an SMTP error and retry a failed message after correcting the connection issue.
76

Failed Email Logs

Track outgoing email results so administrators can confirm successful delivery or investigate failures.

Example: Open the delivery log to inspect an SMTP error and retry a failed message after correcting the connection issue.
77

SMTP Error Details

Track outgoing email results so administrators can confirm successful delivery or investigate failures.

Example: Open the delivery log to inspect an SMTP error and retry a failed message after correcting the connection issue.
78

Failed Email Retry

Track outgoing email results so administrators can confirm successful delivery or investigate failures.

Example: Open the delivery log to inspect an SMTP error and retry a failed message after correcting the connection issue.
79

Email Activity Reporting

Track outgoing email results so administrators can confirm successful delivery or investigate failures.

Example: Open the delivery log to inspect an SMTP error and retry a failed message after correcting the connection issue.
80

7-Day Email Activity View

Track outgoing email results so administrators can confirm successful delivery or investigate failures.

Example: Open the delivery log to inspect an SMTP error and retry a failed message after correcting the connection issue.
81

Monthly Email Activity View

Track outgoing email results so administrators can confirm successful delivery or investigate failures.

Example: Open the delivery log to inspect an SMTP error and retry a failed message after correcting the connection issue.
82

Yearly Email Activity View

Track outgoing email results so administrators can confirm successful delivery or investigate failures.

Example: Open the delivery log to inspect an SMTP error and retry a failed message after correcting the connection issue.
83

SMTP Test Email

Use the configured SMTP connection for reliable outbound email delivery and delivery testing.

Example: Send a test or live message through the selected business mailbox and review the resulting delivery status.
84

Manual Inbox Fetch

Retrieve incoming mailbox activity through the configured IMAP connection and keep the helpdesk synchronized.

Example: WPMailDesk can fetch a new customer reply and attach it to the relevant conversation in WordPress.
85

Scheduled IMAP Fetch

Retrieve incoming mailbox activity through the configured IMAP connection and keep the helpdesk synchronized.

Example: WPMailDesk can fetch a new customer reply and attach it to the relevant conversation in WordPress.
86

Delete Fetched Messages From Mail Server Option

Provides delete fetched messages from mail server option as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use delete fetched messages from mail server option while managing customer email, support tickets or WordPress email delivery.
87

IMAP Sync Status

Retrieve incoming mailbox activity through the configured IMAP connection and keep the helpdesk synchronized.

Example: WPMailDesk can fetch a new customer reply and attach it to the relevant conversation in WordPress.
88

SMTP Connection Status

Use the configured SMTP connection for reliable outbound email delivery and delivery testing.

Example: Send a test or live message through the selected business mailbox and review the resulting delivery status.
89

System Health Dashboard

Provides system health dashboard as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use system health dashboard while managing customer email, support tickets or WordPress email delivery.
90

Basic Package

Provides basic package as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use basic package while managing customer email, support tickets or WordPress email delivery.
91

Premium License Activation

Manage package access through the WPMailDesk licensing and entitlement workflow.

Example: Activate or refresh the package so the installation receives the correct Premium or Complete Suite capabilities.
92

One-Key Package Activation

Manage package access through the WPMailDesk licensing and entitlement workflow.

Example: Activate or refresh the package so the installation receives the correct Premium or Complete Suite capabilities.
93

Package Status Refresh

Manage package access through the WPMailDesk licensing and entitlement workflow.

Example: Activate or refresh the package so the installation receives the correct Premium or Complete Suite capabilities.
94

Basic-Only WPMailDesk.com Email Footer Branding

Control the visual presentation of WPMailDesk email with reusable branding and preview tools.

Example: Preview the branded email on desktop or mobile before using the template for customer communication.
95

Premium Emails Without Basic Branding

Provides premium emails without basic branding as part of the WPMailDesk SMTP Helpdesk workflow.

Example: Use premium emails without basic branding while managing customer email, support tickets or WordPress email delivery.
96

Responsive WordPress Admin Interface

Keep the WPMailDesk administrative workflow usable across common WordPress admin screen sizes.

Example: Manage the relevant WPMailDesk screen from a smaller laptop or tablet-width admin viewport without losing the core controls.

Recommended Workflow

  1. Connect the business mailboxes. Configure the same-domain SMTP and IMAP identities used by support, sales or billing.
  2. Bring customer email into the helpdesk. Fetch incoming messages, convert qualifying email to tickets and keep conversations threaded.
  3. Reply with customer context. Use contacts, canned replies, branded templates and the correct sending mailbox.
  4. Route WordPress and WooCommerce email. Use WPMailDesk SMTP and review delivery results in the central logs.
  5. Maintain the installation. Review system health, license status and package refresh when required.

Package Scope

WPMailDesk SMTP Helpdesk is the Core Premium package. The feature count on this page excludes the trial-only package points requested to be omitted from the current feature directory.

Important Notes

  • Same-domain mailbox rules remain part of the licensing model.
  • Filtered sender and domain controls should be configured carefully because they can prevent messages from entering the helpdesk workflow.
  • WooCommerce email branding preserves the underlying transactional content while WPMailDesk controls delivery and presentation where supported.

Make customer email easier to manage.

Start with the Free test-drive bundle, then choose WPMailDesk, WPMailDesk + Newsletter Addon, or the Complete Suite as your email workflow grows.

Get WPMailDesk →